JUUL LABS EXPORTS, LLC TERMS OF SERVICE

Effective Date: September 25, 2024

1. GENERAL STATEMENT / WEBSITE AND MOBILE APPLICATION TECHNOLOGY TERM OF USE

We are a company registered in the United States of America as JUUL Labs Exports, LLC ("JUUL Labs"). Our office is at 1000 F Street NW, Washington, D.C. 20004, United States of America.

These are the terms and conditions on which we supply products to you (referred to throughout these terms as “Terms of Service” or “Terms”). Please read these Terms carefully before you create an account with us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.

JUUL Labs may, and reserves the right to, from time to time modify, limit, change, discontinue, or replace the Website, any app and these Terms of Service at any time. While we will endeavor to let you know when we update these Terms, we would recommend that you review these Terms on a regular basis to keep yourself informed of any modifications, limitations, changes or replacements. Your ongoing use of the Website indicates acceptance of such modification, limit, change, discontinuance or replacement.

Please read these Terms of Service carefully to ensure that you understand each provision.

2. ELIGIBILITY, SAFETY ACKNOWLEDGMENT, AND REGISTRATION FOR A JUUL.com.kw ACCOUNT

These terms apply to the use of our website or app and the creation of accounts with us. You must read and agree to these Terms before using the website or app. Any use of an account by anyone under 21 years of age is strictly prohibited and in violation of these Terms. When we refer to an account in these Terms of Service, we are referring to an account you create through our website or app.

We have these strict rules relating to use of our website and app because these relate to or contain age-regulated products, most of which include minimum purchasing and usage age requirements. We take the prevention of underage use very seriously; JUUL Products and all other nicotine products should never be used by anyone under the legal age.

An age-verification check will occur (in accordance with our Privacy Notice) during the registration process in order to confirm that you are of legal purchasing and usage age. Only persons 21 years of age and that have been age-verified can purchase Products and use our app. Due to age-restriction laws and regulations, we may use your provided information to conduct age-verification for your purchases and may deny or cancel your purchases or access to our app due to such regulations, as with all personal information that we receive, this will also be handled and processed in accordance with our Privacy Notice.

We encourage consumers to do their own research regarding nicotine containing vapor products and what is right for them. JUUL Labs’ Product materials are not intended to imply that the Products have been evaluated by any relevant regulatory authority unless this is explicitly stated. This Product is not intended to diagnose, treat, cure, or prevent any disease (including addiction to smoking). Equally, the Product is not intended to help smokers cut down, quit or reduce consumption of tobacco products. If you have any health concerns about use of JUUL, we recommend that you consult with your doctor/other medical professional. Inhalation of e-vapor from JUUL may aggravate pre-existing respiratory or heart conditions. Additionally, use or ingestion of nicotine, at any level, may cause other symptoms (such as abnormal heart rate and blood pressure, dizziness, nausea, vomiting, coughing, hiccups, nasal congestion, irritation in the mouth and/or throat, chest palpitations and stomach pain). If you do not currently use nicotine containing products, we recommend that you do not start.

WARNING: This product is not risk free, contains nicotine which is addictive, and may not be sold to or used by minors.

In order to set up an app account you must complete the registration process to obtain a user account. You will be required to provide basic information which may include your name, address, e-mail address, phone number, ID copy and date of birth. You must provide complete and accurate information about yourself during the registration process, you also have an ongoing obligation to update this information if and when it changes so please review this regularly.

When you create an account, you will be required to create a user ID and password. In doing so, you agree the following:

• You will not share your user ID and password with anyone else.
• Only you will use your account.
• You will contact JUUL Labs using the contact details at the bottom of these Terms immediately in the event you become aware of unauthorized access to your account.
• You are responsible for all activity that takes place in connection with your account.
• You will not create more than one account.

If you do not understand the consequences of agreeing to any of the above, or do not agree to any of the above, please contact us before proceeding to create an account with us.

By registering and obtaining an account you affirm that you will comply with these Terms and your registration constitutes your consent to enter into agreements with us electronically.

3. TERMINATION OF ACCOUNT

We reserve the right to restrict access to, suspend, disable, terminate, and/or delete your account for any reason that we deem necessary. In the event your account is suspended, disabled, terminated, or deleted, your only option is to request reinstatement of your account by contacting JUUL Labs using the contact details at the bottom of these Terms. You may not open alternate accounts. Nothing in these Terms of Service will or are intended to affect your statutory rights, for example your right to replacement Products if the Products you have purchased have a fault.

4. COMMUNICATIONS

We strive to provide you with choices around how we communicate with you within our regulatory environment.

(a) Service communications
With the creation of an account you agree that we may send to you service communications regarding the website or our app. These types of communications will be provided in accordance with your communication preferences (which you can manage at any time via this link.

(b) Other communications
By providing your contact details and/or subscribing to receive other communications (for example product updates, surveys, questionnaires, newsletters etc), you are representing that you are happy to receive such communications and are of legal purchasing age (at least 21) for our Products in your location.

We will only use your personal information as set out in our Privacy Notice. You can manage your communication preferences at any time via this link, using the unsubscribe option on communications, or contacting us using the contact information at paragraph 19 below.

5. CONTACT WITH JUUL LABS

Customers and visitors are encouraged to forward comments or other communications to JUUL Labs via www.juul.com.kw, Contact Us or e-mail. We request, as a condition of you having an account with us, that you will not transmit content to JUUL Labs that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and/or does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”.

We request, as a condition of you having an account with us, that you will not use a false e-mail address, impersonate a third party person or entity, or otherwise mislead JUUL Labs as to the origin of a communication. Communications violating the restrictions of this paragraph shall constitute a violation of these Terms of Service, and may result in the termination of your account at the sole discretion of JUUL Labs.

6 - 10. INTENTIONALLY OMITTED

11. PRODUCT RESALE OR OTHER EXPLOITATION PROHIBITED

You agree not to sell, resell, distribute or make available to others, or otherwise use or exploit for any commercial purposes (including, without limitation, in contests, sweepstakes and/or giveaways) any portion of any Products or services purchased from this Website or otherwise obtained from JUUL Labs or a JUUL Labs representative without prior written permission of an authorized representative of JUUL Labs. Any person or entity that sells, resells, distributes or makes available to others, or otherwise uses or exploits any Products or services for commercial purposes without such prior written permission will void the product warranty and may be subject to civil action and/or criminal penalty, as prescribed by law.

12. COUNTERFEITING

The fight against unauthorized sales and counterfeiting is a long-term commitment to quality and service that is taken seriously by JUUL Labs. We advise consumers to be cautious when purchasing Products from unauthorized resellers as the quality, reliability and safety of these Products is uncertain and in some cases, may expose the user to serious dangers not encountered with genuine JUUL Labs Products.

Please refer to our “Authorized Retail Location” webpage or contact Support to learn more about authorized dealers. Any Product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not guaranteed under our extended warranty.

JUUL Labs will not assist with resolving issues pertaining to the purchase of counterfeit products nor will JUUL Labs provide refunds for such purchases.

13. THIRD PARTY LINKS

This website may contain links to third-party websites. JUUL Labs does not intend these links to be viewed as an endorsement of those websites or their content. If you decide to access third-party websites, you do so at your own risk. Different terms of use will likely apply to any third-party website.

14. PRIVACY STATEMENT

For more information about how we use and protect your personal information you may provide to us, please review our Privacy Notice.

15. GOVERNING LAW

These Terms are governed by Kuwaiti law and you can bring legal proceedings in respect of the Products in Kuwaiti courts.

16. TRADEMARKS AND COPYRIGHT

This website and our app(s) feature various forms of “intellectual property” such as trademarks, service marks, logos, text, software, files, graphics, photos, images, design, music, video and data that are the property of JUUL Labs and its affiliates.

This website and our app also may include intellectual property rights belonging to other third parties. All of these intellectual property rights are the property of their respective owners, and you agree not to use them in any manner without the prior permission of the applicable owner. This website and and our app and all of their content are protected under copyright, trademark and other relevant intellectual property laws of Kuwait and other countries.

17. USE OF MATERIAL FROM THIS WEBSITE OR OUR APP

All content of this website or our app, including but not limited to, any text, software, files, graphics, photos, images, designs, music, musical compositions, video, audio visual works, and data found on this website or app (which we collectively refer to as the “Materials”), are the property of and owned by JUUL Labs and its affiliates or its licensors, and are protected by copyright, trademark, and/or other laws.

Although we make all reasonable efforts to ensure that the content of the website and the app is updated and corrected, we do not guarantee the accuracy of any content; the material contained on this website or app may contain inaccuracies and typographical errors. The images of the Products on our website or app are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the Products. Your Product may vary slightly from those images. The packing of Products may also vary from that shown in images on our website or app.

We reserve the right to remove content for any reason, but we are not responsible for any failure or delay in removing such material. Changes are periodically made to the website and app and may be made at any time.

If you download any materials from this website, you do so at your own discretion and risk.

18. DISCLAIMERS OF WARRANTY AND LIMITATION OF LIABILITY

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products as summarized at paragraphs 8 and 9.

We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not give any warranties, express or implied, or make any representations as to the accuracy, adequacy or ability to access, or any delay in access, security of access, suitability or security of use of the website, app or any of its contents.

The app is aimed at enabling users to view their usage and set usage alerts, but we cannot guarantee that the content, information or services we provide through the app (including about usage) are fully accurate or correct or that they will be capable of being accessed at all times. The content, information or services provided through the app are not intended to, and should not be, relied upon as or replace any medical or medicinal product or service.

The website or app or any parts of them may be temporarily unavailable, or restricted or for other reasons such as connectivity or events beyond our reasonable control.

19. MISCELLANEOUS

Severability: A finding that any term or provision of these Terms of Service is invalid or unenforceable will be removed from these Terms of Service and will not affect the validity or enforceability of the remaining Terms of Service.

Assignment: These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without our permission, but may be assigned by JUUL Labs without restriction. No waiver by JUUL Labs of any breach of these Terms of Service is effective unless in writing.

All notice required or permitted under these Terms of Service can be made in writing by mail to:

Address: 1000 F Street NW, Washington, D.C. 20004, United States of America